Put resident priorities at the heart of local investment and innovation

Every year or two, your city collects data on resident satisfaction with city leadership and services―creating, over time, one of its richest datasets for evidence to support citywide and departmental strategic plans and policies. The problem is that cities are not getting the most out of this data and building evidence when it is buried in a long static PDF.

The mySidewalk Resident Satisfaction Insights Dashboard is an interactive and mobile-friendly data resource for understanding the key metrics driving satisfaction in your city and building support for resident-centered planning and policy. It transforms static stats into compelling, actionable intelligence everyone can use.

We’re incredibly excited to have a way for residents, staff, and council to dig into the data and discover their own insights. We have a goal of providing as much transparency as possible to this data.
— Kate Bender, Deputy Performance Officer, City of Kansas City, MO

Some of Our Resident Satisfaction Partners

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Empower Data-driven Decisions

Modeled after cities that are using this data to pass historic GO bonds, deliver the highest-rated services in the country, and launch neighborhood renewal initiatives—the Resident Satisfaction Dashboard combines best practices in resident-centered performance management, cutting-edge analytics, dynamic data visualizations, and a mobile-friendly design to deliver relevant insights to city staff, elected officials, and the public.

See Sample CHIP Dashboard
 

Move Beyond The PDF

Our team will collaborate with you to create a public or internal cloud-based dashboard that will blend mySidewalk data assets with your city's resident survey data. The dashboard will highlight resident sentiment in an engaging digital platform that allows stakeholders to consume the data through interactive visualizations and dynamic storytelling. The result is an impactful, collaborative resource for tracking progress over time and building evidence for decisions. The dashboard is developed in 90 days and made available for users to customize, update, and share.

 

mySidewalk Intelligence Platform

The mySidewalk Intelligence Platform includes access to more than 2,000 pre-loaded datasets and the ability to easily upload local data, including operational data like fire/rescue, crime, 311, and more. Additionally, users can draw custom layers; correlate datasets; benchmark places; and run trends and projections. While sophisticated, the platform is user-friendly and does not require GIS or data science training.

Learn about the mySidewalk Intelligence Platform


Features of the mySidewalk Resident Satisfaction Dashboard:

  • the most relevant and actionable metrics derived from the survey's importance-quality rankings and/or alignment to city services and strategic goals

  • trends and projections to show shifts in attitudes, set smart performance targets, and track the impact of point-in-time resource allocation and programming

  • spatial analysis of every metric at council district, ZIP code, and neighborhood levels—giving all stakeholders clarity about satisfaction in their own jurisdiction and how it compares to others

  • sociodemographic and experiential crosstabs to show how satisfaction and priorities vary across different segments of the local population

  • correlations to Census, operational, and other datasets—suggesting questions and theories to explore for a fuller understanding of the conditions driving satisfaction

  • dynamic storytelling to help stakeholders form and tell a data-driven narrative about the impact of their work, the need for resources, or the rationale for decisions


Let's talk about a Resident Satisfaction Insights Dashboard for you.

Fill out the form at the link below and an account executive will reach out to schedule an appointment.

We'll discuss your goals, your ideal dashboard, and pricing.