Video: Using Resident-Centric Analytics to Improve Performance

Resident voice can play an important role in effective performance management, but leaders often do not use the right metrics to make decisions. In this webinar, we cover:

  • The importance of using resident voice to measure and improve performance
  • Why it can be challenging to select the right metrics for performance
  • How resident-centric analytics can be applied to key issues faced by cities
  • The best visualizations for communicating resident survey results

Hear from Justin Bibb, Senior Consultant at Gallup, and Stephen Hardy, mySidewalk CEO, on how resident surveys can help city leaders improve their communities.

How does your city measure the resident experience? Want to partner with us to shape how innovative cities use resident voice to shape performance, planning and policies? We want to hear from you!