In the second part of the Resident Survey Bootcamp webinar series, the City of Olathe, Kansas’ performance team - Ed Foley and John Page - deconstructed their approach to setting achievable performance targets.
During this webinar (recorded on Tuesday, April 17), Kate Bender, Deputy Performance Officer for the City of Kansas City, MO—and one of Bloomberg's Data-Driven Women to Watch—discusses the role resident survey data played in passing the City's historic $800M GO Bond for infrastructure improvement. She focuses specifically on what the Office of Performance Management did early on that paved the way for the win—including the strategies and tools they employed to help Public Works and other departments operationalize survey results.
With an urban core that is "riding a 15-year wave of growth and prosperity attracting residents, employers, and talent while unlocking opportunities and engaging private investment in Downtown", the Downtown Council of Kansas City, Missouri wanted a way to share—and celebrate—its wins. The Council also needed to prove that the downtown was having a positive impact on the broader community and create even more excitement for its plans moving forward.
To help organize this information in a way that was meaningful and impactful for residents, developers, and investors, the Downtown Council (DTC) worked with mySidewalk to create a user-friendly, data-driven resource—the State of Downtown dashboard. Below we've highlighted some of the Council's goals, challenges, and major discoveries.