Data and Subject Matter Technician

mySidewalk’s next data technician will work closely with our customer base to help outline, create and enhance their performance management goals. The individual will be a critical link between our customer success and data teams and must understand public/private data sources, our application, and our industry. This role will dramatically impact the data we acquire, the customer problems we solve, and most importantly, increase the value of our application in the eyes of our customers. Experience in GIS, data handling, data analysis, technology, government or consultant work is a plus.

 

The kind of problems you’ll help us solve:

  • How will we address new customer problems, faster?

  • What novel analyses and data will solve challenges for our customers?

  • How will we improve the efficiency of our delivery to a growing customer base?

  • How do we best serve cities, their leaders and city challenges with our technology?

 

How you’ll solve those problems:

Infuse industry knowledge into the process.

  • Create and iterate on process to turnaround solutions to customers within tight deadlines.

  • Incorporate customer insight into the implementation process.

  • Turn your experience implementing solutions into suggestions for increasing product value.

  • Educate the organization on how process, technology, data, and customer needs integrate.

Work to quickly define and deliver our customer projects.

  • With fellow teammates, work to outline and define customer needs as it relates to their industry needs

  • Create and deliver unique work on a deadline using our tools and internal processes.

 

You’ll help us solve those problems if you:

  • Have exposure to the public sector and/or performance management

  • Have experience using statistics, geography, and visualization to find insights or track goals.

  • Actively listen, hear and understand what customers say (and sometimes don’t say), and comprehend the meaning and intent

  • Desire to independently interact with multi-functional teams

  • Communicate effectively at all levels of an organization

 

To apply, email [email protected]


Not sure where your skills fit in? No problem. We’re more focused on finding smart, talented individuals passionate about our business than someone to fulfill a role. Email your resume to [email protected] and tell us why you’re passionate about mySidewalk.