Customer Development Consultant 

mySidewalk’s next Customer Development Consultant will require someone that loves helping public agencies reach their full potential. This person has spent their career in and around the public sector with thought leaders, city leaders and citizens to quickly drive results. Our next Customer Development Consultant does not like to sit still and uses their “mover and shaker” mentality to constantly push those around them. They understand where the industry is headed and will stop at nothing to get others to the same finish line.

 

The kind of problems you’ll help us solve:

  • How should City departments and agencies track and measure their performance today?

  • What strategy best connects our innovative technology to other thought leaders in the public sector?

  • How do we best serve cities, their leaders and city challenges with our technology?

  • How do we scale our efforts to help more of our customers and prospective customers?

 

How you’ll solve those problems:

Infuse industry knowledge into the customer process.

  • Develop a customer onboarding process that:

    1. Brings to life unique customer insights in the first 90 days

    2. Expands the relationship of our customers into other departments

    3. Puts our product into the workflow of our customers

  • Create communities of practice within our customer base to connect best practices across the country and foster a learning environment

  • Open conversations with current industry relationships to help enhance our customer knowledge, product research or our sales strategy

Work closely with our product owners to craft a customer journey per product line

  • Further craft our personas with industry insight and align our customer journey (onboard to renewal) in a way that amplifies the persona’s voice

  • Amplify our participation in trade shows and and regional professional meetings through active business development

  • Improve process and marketing tactics to better align with a thought leadership, relational approach with our customer base

 

You’ll help us solve those problems if you:

  • Have exposure to the public sector and/or performance management

  • Are comfortable with data and believe in the potential of using data to drive decision-making

  • Persuade and influence, using appropriate interpersonal styles and communication methods to gain acceptance of thoughts, plans, activities, services and products

  • Actively listen, hear and understand what is said and not said, and comprehend the meaning and intent

  • Desire to independently interact with multi-functional teams

  • Communicate effectively at all levels of an organization, from individual contributors to C-level

 

To apply, email [email protected]


Not sure where your skills fit in? No problem. We’re more focused on finding smart, talented individuals passionate about our business than someone to fulfill a role. Email your resume to [email protected] and tell us why you’re passionate about mySidewalk.